Privacy policy
Effective Date: June 10, 2025
Midtown Dental Wellness ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit the website midtowndentalwellnessnc.com (the "Website"). By using the Website, you agree to the practices described here.
1. Scope of This Policy
This Policy applies to information collected through this Website. It does not apply to protected health information ("PHI") created or received in connection with treatment at our practice, which is governed separately under applicable health privacy laws and our Notice of Privacy Practices. Please contact our office to request our Notice of Privacy Practices.
2. Information We Collect
Information You Provide
When you complete a contact or appointment form on the Website, we may collect the information you submit, which can include your name, email address, phone number, and the message or reason for your visit.
Information Collected Automatically
When you visit the Website, certain information may be collected automatically through cookies and similar technologies, such as your IP address, browser type, device information, pages viewed, and how you interact with the Website.
3. How We Use Your Information
We use the information we collect to:
Respond to your inquiries and contact requests.
Schedule, confirm, and manage appointment requests.
Provide information about our services, promotions, and offers.
Operate, maintain, and improve the Website.
Understand how visitors use the Website through analytics.
Comply with legal and regulatory obligations.
4. Cookies and Tracking Technologies
The Website uses cookies and tracking technologies, including Google Tag Manager and associated analytics tools, to understand site usage and improve performance. You can manage or disable cookies through your browser settings. Disabling cookies may affect some features of the Website.
5. How We Share Information
We do not sell your personal information. We may share information in the following limited circumstances:
Service Providers
We may share information with third-party providers that support our operations, such as our online scheduling and patient portal provider, website hosting, and analytics services. These providers may only use the information to perform services on our behalf.
Legal Requirements
We may disclose information when required by law, regulation, legal process, or to protect the rights, safety, or property of our patients, our practice, or others.
6. Third-Party Services
The Website integrates or links to third-party services, including an online scheduling portal, mapping services, and social media platforms. These services are governed by their own privacy policies, which we do not control. We encourage you to review their policies before providing information through them.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Sensitive Health Information
Please do not submit detailed health or medical information through the Website's general contact forms, as these are not intended for secure clinical communication. For matters involving your health information, please contact our office directly or use the secure patient portal.
9. Your Choices and Rights
You may contact us to request access to, correction of, or deletion of the personal information you have provided through the Website, subject to applicable law and any recordkeeping obligations. You may also opt out of receiving promotional communications by following the instructions in those messages or by contacting us.
10. Children's Privacy
The Website is not directed to children under the age of 13, and we do not knowingly collect personal information from children through the Website. If you believe a child has provided us information through the Website, please contact us so we can take appropriate action.
11. Links to Other Websites
The Website may contain links to external sites that we do not operate. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes become effective when posted on this page, with the updated effective date shown above. We encourage you to review this page periodically.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Midtown Dental Wellness
4072 Barrett Drive, Raleigh, NC 27609
Phone: 919-600-7227
Email: office@midtowndentalwellnessnc.com